Cancelling an appointment

We require at least 24 hours notice for the cancellation of your scheduled service. Cancelling with less than 24 hours of your scheduled clean will be required to pay a cancellation fee of $25

Do you supply the cleaning products and equipment?

Our cleaners do carry a few essential products such as glass cleaner and bleach and are also equipped with good quality chamois to alleviate streaking.

We do not supply all the products as we find our customers prefer to use their own. Every customer has different preferences and we are happy to recommend what products will provide the best overall result.

We can provide the necessary equipment if requested, including mop and vacuum cleaner.

What work can I expect to be done?

We are happy to assist with most household chores from basic cleaning and tidying to washing, ironing, oven cleaning, de cluttering and general housekeeping. We do not offer window cleaning as part of our service.

Do I need to be home during the service?

You are not required to be home; our cleaners are more than happy to work around your commitments. We can arrange a mutually convenient time before the first service to discuss your requirements and the equipment the cleaner will be using.

Is the person coming into my home screened?

Most definitely! Our cleaners can provide a current police check and drivers licence at your request. If you would feel more comfortable we can also provide references.

What payment method should I use?

Payment is by direct debit to Hire a Mrs or cash can be left with the cleaner on the day.

Can I change my cleaner if I am not satisfied with the service?

Yes most definitely, if you are not totally satisfied please phone Rebecca to discuss how we can provide a better service.

At Hire a Mrs Customer service is the philosophy behind the business, and we aim to always put our client’s first and to deliver impeccable service at all times.

Are the cleaners covered with Public Liability?

Yes, all our cleaners are covered with Public Liability Insurance. This means you are protected from damage or injury to any person in your home caused by a Cleaner’s negligence. While we aim to provide as much care with your belongings as possible, in the event there is a breakage, you will have peace of mind that your home and belongings are covered. We do not recommend the cleaners move valuable ornaments while dusting or cleaning. Please ensure valuables that could potentially be damaged are away from areas near vacuuming, mopping etc…

Do I have to lock into regular cleaning?

Hire a Mrs offers a flexible service to work in with your busy lifestyle. Our services can be weekly, fortnightly, monthly or casual, available at your request.

Is one hour cleaning available?

Cleaning is set at a 2 hour minimum, however we can make allowances if the service falls in an area where cleaners will be working. Flexibility with the day and time will be required if you wish to take up this option. One hour cleaning is charged at an hourly rate of $38.00

What can I expect to be done in a regular two hour clean?

An average well-kept three bedroom, one-two bathroom home can generally be cleaned in a two hour time frame. This includes vacuuming, dusting and mopping.

If you also require your kitchen to be cleaned this normally falls into a two and half to three hour clean depending on the size of the home and the overall upkeep.

If your bathrooms/kitchen require scrubbing this will be a separate quote as this requires much more time, and generally the use of different chemicals.